Frequently Asked Questions
Inkdrop is available for macOS 10.11.4 (El Capitan) or later, Windows 7 or later, and Ubuntu Linux 16.04 or later. Mobile app is also available for iOS 10+ and Android 7.0+.
No. You can only sync your data with a server compatible with CouchDB. Read the documentation to learn how to set up your own sync server.
We’re delivering stable smooth experience to our users. That’s why we don’t want to defocus on support of different platforms.
Yes! See the documentation for full instructions on setting up the sync server on your local machine. Or you can simply use it in offline by setting from preferences.
You can delete your account from here. You data including personal information will be deleted immediately and permanently.
If you wish to delete your account but you forgot your password, please contact us from your registered email.
No. Since Inkdrop is not a VC-backed startup, we don't have a budget for keeping your data without your payments.
Inkdrop cannot reset your password for security reason. Please read how to recover your password.
If you believe you know your password, but it isn’t accepted, try these steps:
- Make sure you’re typing lowercase and uppercase letters correctly. If Caps Lock is turned on, the password field shows a Caps Lock symbol ⇪.
- Try older passwords. If you’re able to log in to Inkdrop with your old password, you can then change your password.
- Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Then copy and paste it into Inkdrop.
- If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password.
- Make sure you’re typing correct email address.
Yes. See this page for requesting your discount.
No. Because lifetime pricing is not sustainable. We know there are similar apps with lifetime pricing out there, but it doesn't work for long-running business. The sustainability is crucial especially for note-taking apps because you will store a lot of notes in them day by day.
You have a local data stored in here:
- on macOS:
- on Windows:
- on Linux:
The config file is
config.cson in that directory.
It is false positive.
Setup.exe is generated with Squirrel and apps built with it sometimes get quarantined as a virus threat which is false positive.
You’ll either have to add a policy exclusion for the
Setup.exe runs from or whitelist the process itself.
Lean more about this issue on our forum.
If you are getting an error saying
Failed to load database, please make sure that other Inkdrop instance is not running.
If you still get the error, your local data might be corrupt or missing.
Please try moving your local data to other place and launch it again.
You can cancel your subscription by deleting your account through the Account page. Please keep in mind that all created notes and uploaded images will be deleted forever. Since Inkdrop is not like a big company, we don't have a budget for keeping your data without your payments.
If you switch from a monthly plan to a yearly plan, the billing date becomes the date of the switch. By default, Inkdrop prorates subscription costs. Please read the Stripe's documentation for more detail.
Currently, we can accept credit and debit card payment with Visa, MasterCard, and American Express.
We uses Stripe.com for online payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We never send and store your credit/debit card information to Inkdrop server.
Learn more: Security at Stripe
Your account will be deleted and you can no longer access to your account. But you can still access your data stored in local with the app in read-only mode.
The payment fails if you have canceled your card, the card may have expired, or the payment might be declined by the bank for some other reason. Then we will send you an email notification. Inkdrop will retry failed payments up to three times:
- 1st failed attempt: Retry 3 days after the previous attempt
- 2nd failed attempt: Retry 5 days after the previous attempt
- 3rd failed attempt: Retry 7 days after the previous attempt
- Then finally: Cancel your subscription and deactivate your account
Your data is kept stored on the Inkdrop server. You can't access your notes while deactivated. You can re-activate your account anytime.