Troubleshooting
Salvage Data from Local Database
If you lost your password and cannot authenticate anymore, it means unfortunately that you have lost your account because your data is encrypted in client. Please try troubleshooting once again in order to check if you certainly lost the account.
However, there is still a chance to salvage your data if you haven't uninstalled the desktop app yet. It stores your data without encrypting in local database. You can use our tool to extract data as backup files from it. Follow the below steps to try that.
Install Inkdrop local database extractor
The tool is published on npm as inkdrop-localdb-extract.
Requirements
- NodeJS >= 12
How to install
npm install -g inkdrop-localdb-extract
How to salvage data
You got a command inkdrop-localdb-extract:
inkdrop-localdb-extract
Options:
--version Show version number [boolean]
-s, --src The path to the source database directory
(ex: "~/Library/Application Support/inkdrop/db/56ab08396cec2c0f87492c9a0f005f86") [required]
-d, --dest The path to the destination directory [required]
--help Show help [boolean]
Your data directory can be found at the following path:
- on macOS:
~/Library/Application Support/inkdrop/db/<USER_ID> - on Windows:
%APPDATA%\inkdrop\db\<USER_ID> - on Linux:
~/.config/inkdrop/db/<USER_ID>
USER_ID looks something like 56ab08396cec2c0f87492c9a0f005f86.
For example:
inkdrop-localdb-extract --src /path/to/db --dest /path/to/store
Then, you should get backup files in the specified destination directory.
Migrate data to new account
If you successfully salvaged data, now you can restore it to new account. If you would like to migrate the payment information of your old account, please contact us. We will migrate your payment information and delete the old account.
See also
- FAQ - I forgot my password. How to reset my password?
- Troubleshooting - I can't login
- Recovering Your Password
Get help